Lazada is an international e-commerce company with a stronghold in South East Asia. It was launched in 2012 and has grown to become a market leader in SEA e-commerce with 50 million annual buyers as of 2019. It is backed by major investors like the Alibaba Group, JP Morgan Chase, and Tesco, among others. In 2016, it achieved a gross merchandise value of USD 1 billion, becoming the biggest retailer in South East Asia. Major product categories include consumer electronics, fashion & beauty, apparel, sports, and fitness. 

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Salient features

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• Real-time order retrieval from Lazada to Hopstack platform
• Catalog management for Lazada and other sales channels at once within the Hopstack platform
• Multi-customer order synchronization for 3PL providers catering to Lazada sellers
• Manage returns and exchanges for orders through customers
• Track orders status and location even if Lazada fulfills them

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Functions

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Inventory Synchronization

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• Centralize and automatically synchronize inventory
• Sync product identifiers like UPC, GBIN, EAN, etc.
• Centrally manage buffer stock levels and get alerts for SKUs based on preset conditions
• Bulk import large number of products and SKUs
• Real-time monitoring of inventory levels and inventory-related operations
• Prioritized dilution of stock based on expiry dates, batch numbers, and/or FIFO
• Create and manage kits & bundles of products and synchronize with marketplaces.

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Order Management

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• Centralized order management dashboard to oversee fulfillment
• Multi-customer order synchronization for 3PL catering to Lazada sellers
• Standardized order processing flow for all orders
• Manage exceptions and special fulfillment flows from Lazada through our powerful rule engine.
• Track the complete order cycle for every order and line item in real-time using the Hopstack platform audit trail
• Download and print shipping labels and invoices generated by Lazada and/or Hopstack, as required

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Shipping Management

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• Automate the delivery of orders to fulfillment centers/customers through integrated 3PL and shipping providers from within the Hopstack platform
• Integrate with 10+ shipping companies to find the best rate for shipping packages 
• Use rule engine to enforce shipping conditions, priorities, and fulfillment actions for orders based on preset conditions.

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Catalog and Listing Management

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• Real-time product listing management on Lazada
• Add, monitor, and edit products and their descriptions within the Hopstack Platform
• Specialized functionalities to update listings on select sales channels
• Easily track the product status and manage listing errors, if any, from Lazada
• Create and manage kits & bundles of products.

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Logistics & Warehousing

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• Single unified operations process for assigning orders to pickers & packers
• Assign last-mile carriers for orders based on sales channel
• Track the order movement in the warehouse
• Configure User Roles
• Consolidate front-end and back-end processes
• Get real-time logistics updates

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Analytics & Reporting

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• Manage multiple stores on one dashboard and view monetary metrics in a single currency
• Check high and low-performing products & categories at a glance
• Achieve control & visibility over sellout data
• Track and compare performance between brands, SKUs, and even kits/bundles
• Easily compare the sales performance of 2 or more sales channels for a specific period

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Order Returns & Reverse Logistics Management

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• View all order return requests within the Hopstack platform
• Automatically implement receiving workflows for returned orders
• Trigger quality control workflows for returned orders to assess the resale quality of products.