Definition of Key warehouse metrics and fulfillment metrics along with their business impact, importance, and improvement tips that every warehouse manager must understand and track.
The average cost of shipping an order to the customer.
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Percentage of orders that cannot be fulfilled immediately due to stock unavailability.
The deviation in actual shipping time from the expected or promised shipping time. The shipping time refers to the interval elapsed between the instance when the shipment leaves the fulfillment center and when it reaches the intended destination.
Dock-to-stock time is the duration between the arrival of an inbound shipment at the warehouse dock and its placement in the appropriate storage location.
Inbound order accuracy measures the percentage of inbound orders that are received without any errors or discrepancies.
Inbound order cycle time is the duration from the placement of a purchase order with a supplier to the receipt of goods at the warehouse.
Percentage of order line items that can be completely fulfilled from available inventory.
Percentage of orders shipped on or before the promised date.
Percentage of orders that are canceled before they are shipped.
Time taken from order placement via the respective sales channel by the customer to final order delivery.
The number of orders processed and shipped per hour or day.
Percentage of orders picked without errors, such as wrong items or incorrect quantities.
Time taken from order receipt by the warehouse to order shipment. The receipt of order can be from various channels either online or offline.
The rate of returns is the percentage of inbound shipments that are sent back to the supplier due to damages, errors, or other issues.
Supplier lead time is the time it takes for a product to travel from the supplier/factory to the warehouse.
